Getting Started with FYB-SG
How do i change my password?
You can change your password by using the Forgot Password feature.
I am getting an OTP prompt when logging in, but did not receive any SMS.
The OTP can be obtained from the Google Authenticator app.
Where can i find my FYB Code?
It can be found on the deposit page, in the bank deposit details box.
How does trading work?
You simply key in the quantity of Bitcoins you wish to buy/sell and the price(exchange rate) in the respective
buy/sell field and click the Buy/Sell button. Once you have executed a trade, the following chain of events take place :
Is the Bitcoin deposit address for my account unique, does it change?
Your deposit address is unique to your account and is not shared with any other account for receiving deposits. Any new payments to the address will be reflected in your FYB-SG bitcoin balance.(Note this does not apply to withdrawals, withdrawal of BTC can come from different addresses and therefore the actual Bitcoin balance of your deposit address is not representative of your FYB-SG Bitcoin Balance).
If im a miner, can i send my mining payouts directly to my deposit address?
Yes, you can.
How much are the fees for executed trades?
FYB-SG charges a 0.6% commission on the longed currency to pay for development/overhead costs.
I did a FAST bank transfer, how long before my account is credited?
Your deposit will be credited within 1 working day upon receiving your funds.
Which banks can i withdraw fiat to?
You may withdraw to any Singapore Bank account(You will need your Bank Code,Bank Account number) or any Maybank Malaysia bank account.
I can't seem to submit the Verify Account form, it keeps returning to the same page.
Common reasons for submission failure of Verification form are as follows: